Client Satisfaction Summary
Feedback from 棉花糖直播 Receiving Counseling Services*
| Client Satisfaction Summary | ||
|---|---|---|
| Academic Years | ||
| 2015-2016 | 2017-2018 | |
| % of students citing personal benefits | 100% | 100% |
| % of students reporting satisfaction w services | 97% | 100% |
| Wait time for first appointment | 4.5 | 4.4 |
| Return appointment scheduling | 4.7 | 4.5 |
| Attractiveness of Office Area | 4.1 | 4.3 |
| Location of Campus | 4.0 | 3.8 |
| Receptionist staff | 4.6 | 4.8 |
Comments from UCWC clients:
- "Fabulous services!"
- "I have had a great experience and it has helped a lot."
- "Excellent service, excellent staff."
- "Thank you so much for having these services available cost free for students."
- "My counselor made me feel really comfortable."
- "I'm very grateful for all the help everyone in this department has given me."
- "Very thankful these services are provided."
- "Everything has been excellent."
- "Excellent place to get help!"
- "Great experience."
*Feedback reported on surveys completed after attending four or more counseling sessions